Shipping policy
Shipping & Logistics
At Greidanus Honeybee Farm, we pride ourselves on professional standards and traceability. Whether you are a local wholesale partner or an international export client, we ensure your honey is prepared for transport according to strict food safety protocols.
1. Domestic & Wholesale Shipping (Canada)
Fulfillment Timeline: Standard wholesale orders are typically processed within [X] business days.
Carrier Selection: We can arrange shipping via our preferred carriers, or customers may coordinate their own pickup at our Honey Mill farm location in Alberta.
Risk of Loss: For domestic shipments, the risk of loss and title for the products pass to the purchaser upon delivery to the carrier.
2. International Export & Customs
As a second-generation Alberta operation, we understand the complexities of global honey trade.
Incoterms: Unless otherwise agreed upon in writing, international sales are typically conducted under EXW (Ex Works) or FCA (Free Carrier) terms from our facility.
Documentation: We provide standard export documentation, including Commercial Invoices, Packing Lists, and Certificates of Analysis (CoA) where applicable.
Compliance: The purchaser is responsible for ensuring that the imported honey meets the specific regulatory requirements of the destination country, including any additional labeling or testing beyond Canadian CFIA standards. Duties & Taxes: All import duties, taxes, and customs clearance fees are the sole responsibility of the buyer.
3. Palletization & Handling
To maintain the “New Look, Same Greidanus Honey” quality, all bulk orders are secured using industry-standard palletization:
7 kg Pails & 3 kg Jugs: Stacked and shrink-wrapped to prevent shifting during transit.
Temperature Control: While honey is shelf-stable, we recommend climate-controlled shipping for long-haul international routes to prevent crystallization or heat damage.
4. Shipping Discrepancies
Inspection: Upon arrival, the receiver must note any visible damage on the Bill of Lading (BOL) before signing for the delivery.
Claims: As per our Terms & Conditions, any shipping-related damages or shortages must be reported to Patti at info@honeybeefarm.ca within 30 days of receipt to facilitate a claim.